Shipping policy
Shipping Policy
Last updated: 7 October 2026
We currently ship orders to addresses in Hungary only.
Order processing
Orders are processed after payment has been successfully received. Orders are generally processed and dispatched within 1–5 business days.
Processing times are estimates and may vary depending on product availability, fulfillment location, order volume, and other circumstances.
Delivery times
Orders are generally delivered within approximately 2–15 business days after processing and dispatch.
Delivery times are estimates only and are not guaranteed. Delivery may take longer due to:
- Carrier delays.
- Incorrect or incomplete delivery information.
- Product availability.
- Fulfillment-partner processing.
- Public holidays or weekends.
- Weather or other events outside our reasonable control.
Products may be dispatched from different fulfillment locations depending on the product and available shipping method. Orders containing multiple products may be shipped in separate packages and may arrive at different times.
Shipping costs
The applicable shipping cost is shown at checkout before you submit your order.
Where available, free shipping may be offered for orders over HUF 20,000. The free-shipping threshold and applicable conditions are shown at checkout and may vary depending on the products and shipping method selected.
Shipping costs are calculated based on the products, delivery address, available shipping method, and fulfillment arrangements.
Tracking
Tracking information will be provided by email when it is available.
Tracking information may take some time to become active after the order has been dispatched. If tracking information is unavailable or does not update, contact us at bankszigeti@tokenhungary.com with your order number.
Delivery address
Customers are responsible for providing a complete and accurate delivery address at checkout.
If an order cannot be delivered because the address is incorrect or incomplete, contact us at bankszigeti@tokenhungary.com as soon as possible. Additional delivery costs caused by incorrect or incomplete information may apply where permitted by law.
Delivery problems
If your order arrives damaged, incomplete, incorrect, or appears to have been opened, contact us at bankszigeti@tokenhungary.com as soon as possible. Please include:
- Your order number.
- A description of the problem.
- Photographs or video of the product.
- Photographs of the packaging and shipping label.
We will review the issue and work with the relevant fulfillment or shipping provider to arrange an appropriate solution.
If an order appears to be delayed or lost, contact us with your order number. We will investigate the delivery status and contact the relevant shipping provider or fulfillment partner.
Our delivery estimates do not limit any mandatory consumer rights that apply if a product is not delivered within the legally applicable period or if the product is not delivered as agreed.
Multiple shipments
Products in the same order may be shipped separately if they are fulfilled from different locations or are processed by different fulfillment partners. You may receive more than one tracking number and your products may arrive at different times.
Changes and cancellations
Contact us at bankszigeti@tokenhungary.com as soon as possible if you need to correct your delivery address or request an order cancellation.
We cannot guarantee that changes or cancellations can be made after an order has been processed or dispatched.
Contact
Token
Szigeti Bánk, individual entrepreneur
Business address:
2013 Pomáz, Margitliget út 11C, Hungary
Email:
bankszigeti@tokenhungary.com
Business registration number:
62915140
Tax number:
92446249-1-33