Visszatérítési szabályzat
Return and Refund Policy
Last updated: 7 October 2026
If you are a consumer purchasing from our online store, you generally have the right to withdraw from your purchase within 14 days after receiving the goods, without giving a reason.
To exercise this right, contact us at bankszigeti@tokenhungary.com before the 14-day period expires. Please include your name, order number, the product you wish to return, and a clear statement that you wish to withdraw from the purchase.
Please contact us before sending anything back. We will review your request and provide the appropriate return instructions and address for your order. Do not send products to our registered business address, the shipping warehouse, or the address printed on the parcel unless we specifically instruct you to do so.
After notifying us, you must send the product back without undue delay and generally within 14 days. The product may be inspected in the same way that a customer would inspect it in a shop. You may be responsible for any reduction in the product’s value caused by handling beyond what is reasonably necessary to inspect its nature, characteristics, and functioning.
For a change-of-mind return, you are responsible for the direct cost of returning the product, provided that we informed you of this before the purchase. For defective, damaged, incomplete, or incorrect products, we will cover the reasonable return cost or provide another legally appropriate solution.
Damaged, defective, or incorrect products
Please contact us at bankszigeti@tokenhungary.com as soon as possible if:
- The product is defective or damaged.
- You received the wrong product or variant.
- The product is incomplete.
- The product does not correspond to its description.
Please include:
- Your order number.
- A description of the issue.
- Photographs or video showing the issue.
- Photographs of the packaging if it was damaged.
We will review the issue and, where applicable, arrange an appropriate legal remedy, which may include repair, replacement, price reduction, or refund.
Do not return a damaged, defective, incomplete, or incorrect product before receiving our instructions.
Refunds
After a valid withdrawal, we will refund the payments received from you, including the cost of standard delivery. We do not have to refund additional costs resulting from your choice of a more expensive delivery method.
We will issue the refund without undue delay and no later than 14 days after receiving your withdrawal notice. We may delay the refund until we receive the returned product or proof that you have sent it back, whichever occurs first.
Refunds will normally be made to the original payment method. Your bank or card provider may require additional time to display the refund.
Return address and instructions
Return addresses may differ depending on the product and fulfillment arrangement. Contact us before returning any product, and we will provide the applicable return address and instructions for your order.
Do not return a product to the shipping origin, the address printed on the parcel, or our registered business address unless we specifically instruct you to do so.
Exceptions
The statutory withdrawal right may not apply in legally defined cases, including certain personalised products, products that deteriorate quickly, or sealed products that cannot be returned for health or hygiene reasons once opened.
We currently do not offer an additional voluntary 30-day return policy. Any rights provided by mandatory consumer-protection law remain unaffected.
Exchanges
We do not guarantee direct exchanges. Contact us at bankszigeti@tokenhungary.com if you want a different product or variant. We may ask you to return the original product and place a separate order for the replacement.
Contact
Token
Szigeti Bánk, individual entrepreneur
Business address:
2013 Pomáz, Margitliget út 11C, Hungary
Email:
bankszigeti@tokenhungary.com
Business registration number:
62915140
Tax number:
92446249-1-33